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Here are some of the most frequently asked questions we receive at POP UP PARTY.  Can't find what you are looking for?  Contact us!  We are happy to answer any questions you may have.  

  • How do I book a party?
    It's so easy! Decide on your date and number of guests then fill out our booking request form. We will call you for your free party consultation to discuss details. You will then receive a confirmation and deposit request for 50% of your booking. Once your deposit is made, your date is secure and you will receive a link to your party dashboard where you will find your custom printable invites, thank you notes and all the party details! About 10 days before your party, we will email you to answer any questions you might have, finalize details, set delivery times and collect final payment. On the day of your party, we come and set-up the most amazing slumber party as well any add-ons you have requested! Proceed to party, we'll return the next day after your guests have gone to pick everything up!
  • What ages do you cater to?
    Our standard sleepover tents and canopy set-up are recommended for children 5 and up. Our adult tents are suitable for teens and adults.
  • What payment is required?
    A 50% deposit is required to secure your theme and date at booking. Full refunds are given if party is cancelled at least 3 weeks from date of party. If cancellation is made under 3 weeks, your deposit is non-refundable but may be used toward your next party booking. Remainder of balance is due 10 days prior to delivery and can be made by etransfer.
  • What is your cancellation policy?
    Full refunds will be given to parties cancelled more than 3 weeks prior to delivery date. If parties are cancelled within 3 weeks of party date, deposit is non-refundable but, you will be given a full credit to use at another time.
  • What are your cleaning procedures?
    We take hygiene VERY serious. Our tents and mattresses are stripped then professionally laundered after every use. All of our hard surfaces are washed in disinfectant and our soft surfaces (that are not suitable for laundering) are steamed between uses.
  • What's included in a Pop Up Party slumber party hire?
    ALL THE PRETTY THINGS ARE INCLUDED :) Everything listed in the desired package, delivery, set-up, pick up and laundering.
  • How long is the hire period for a slumber party?
    Our standard hire period is from approximately 3 pm on the day of your party till 11 am the following morning. Our crew will deliver, set-up, tear down and take away. Arrangements can be made ahead of time to keep the equipment longer but is dependent on availability.
  • Are materials washed between sleepovers?
    Yes, all of our fabrics and stuctures are washed in between uses. We want our sleepovers to look and smell perfect, every time!
  • Do we require power?
    No power is required for the duration of the party as all of our fairy lights are battery powered.
  • Are tents suitable for outdoor use?
    We don't recommend that our PUP tents be used outdoors as they cannot be properly anchored to the ground and will blow away in the event of strong winds.
  • How much space do I need?
    Our standard tents are 4 feet tall, 3 feet wide and approcimately 5.5 feet long )including juniour sized mattress). Our adult tents are 6 feet tall, 4 feet wide and approximately 6.5 feet long (including twin mattress). Our canopy set-up has the surface area of two king beds and has space for 6 guests. We can configure the set-up in many ways to suit your space :) When deciding how many guests to have, please consider location of doorways/furniture and provide safe walking space.
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