Here are some of the most frequently asked questions we receive at POP UP PARTY.  Can't find what you are looking for?  Contact us!  We are happy to answer any questions you may have.  


What's included in a Pop Up Party slumber party hire?

ALL THE PRETTY THINGS ARE INCLUDED :) Everything listed in the desired package, delivery, set-up, pick up and laundering.

How long is the hire period for a slumber party?

Our standard hire period is from approximately 3 pm on the day of your party till 11 am the following morning. Our crew will deliver, set-up, tear down and take away. Arrangements can be made ahead of time to keep the equipment longer but is dependent on availability.

Do we require power?

No power is required for the duration of the party as all of our fairy lights are battery powered.

Do you sell the pup tents?

We do! Contact us ahead of time and we can discuss design and pricing. We need 3 weeks notice if you would like to keep the tents as each one is one of a kind and handmade.

Are tents suitable for outdoor use?

Only the Bella Tent. We don't recommend that our PUP tents be used outdoors as they cannot be anchored to the ground and will blow away in the event of strong winds.

Are materials washed between sleepovers?

Yes, all of our fabrics and stuctures are washed in between uses. We want our sleepovers to look and smell perfect, every time!

How much space do I need?

Our standard tents are 4 feet tall, 3 feet wide and approcimately 5.5 feet long )including juniour sized mattress). Our adult tents are 6 feet tall, 4 feet wide and approximately 6.5 feet long (including twin mattress). Our canopy set-up has the surface area of two king beds and has space for 6 guests. We can configure the set-up in many ways to suit your space :) When deciding how many guests to have, please consider location of doorways/furniture and provide safe walking space.


What ages do you cater to?

Our standard sleepover tents and canopy set-up are recommended for children 5 and up. Our adult tents are suitable for teens and adults.

What payment is required?

A $100 deposit is required to secure your theme and date at booking. Full refunds are given if party is cancelled at least 2 weeks from date of party. If cancellation is made under 2 weeks, your deposit is non-refundable but may be used toward your next party booking. Remainder of balance is due 10 days prior to delivery and can be made by etransfer.

What is your cancellation policy?

Full refunds will be given to parties cancelled more than 2 weeks prior to delivery date. If parties are cancelled within 2 weeks of party date, deposit is non-refundable but, you will be given a full credit to use at another time.

How do I book a party?

It's easy! Select your date and theme on our booking page. We will collect the party details and a $100 deposit to secure your date. Within 24 hours, you will receive an information pack including your custom printable invites and thank you notes. On the day of your party (at an agreed upon time), we will come and set-up your party and drop off any add-ons you have requested! Proceed to party, we'll return the next day to pick everything up!

What are your cleaning procedures?

We take hygiene VERY serious. Our tents and mattresses are stripped then professionally laundered after every use. All of our hard surfaces are washed in disinfectant and our soft surfaces (that are not suitable for laundering) are steamed between uses.