Terms & Conditions for Pop Up Party hire

  • DEPOSIT AND BOOKING:  All Pop Up Party bookings require an upfront $100 deposit at time of booking to secure desired date and number of tents, remaining balance will be invoiced and due 7-10 days prior to sleepover date.  Payments can be made by etransfer.  

  • CHANGE OF DATE AND CANCELLATION: Due to concerns surrounding COVID, we have waived our cancellation policies until further notice.  We want you to do what you think is right for your family.  In the event you need to cancel, we can hold your deposit for another time or refund. We just ask for as much notice as possible for cancellations. Please note: until further notice, we are only offering products for contactless pick up or porch drop delivery there is no full set-up service at this time. Cancellations/change of dates made up to 21 days prior to event will receive full refund of deposit.  Cancellations/change of dates made within 21 days of event will not receive refund but will be able to use deposit towards another date (based on availability). Cancellations/change of date made within 10 days of party will lose deposit.

  • ADDITIONAL GUESTS:  Changes to number of guests and add-on activities can be made up to 10 days prior to event (based on availability).  

  • FINAL PAYMENT:  All outstanding balances are due after you receive final invoice 10 days prior to your event.  

  • LIABILITY:  It is the responsibility of the customer to take duty of care and always supervise children with hire equipment.  Diligence must be taken with younger children on the customer’s premises as Pop Up Party hire equipment is not suitable for children under the age of 5 years. Pop up Party is not responsible for injury or damage caused to property from misuse of our materials. Pop Up Party assumes no responsibility or liability for accidents or damage caused during your party.

  • SPACE:  Before you book your Pop Up Party, please make sure you have enough room and a clean safe area for the kids to stay.  If there is any furniture to be moved, please do so in advance of our arrival for set-up. Our standard pop up tents are approximately 4 feet tall, 3 feet wide and 5.5 feet long.  Our adult tents (outfitted with twin mattresses) are 6 feet tall,  4 feet wide and 6.5 feet long. We can arrange the tents in many ways however, it is the hosts responsibility to make sure that the room will accommodate the tents and guests.  Our canopy measures 6 feet wide by 7 feet tall by 14 feet long and has the sleeping space of 2 king mattresses.  Ceilings must be free of chandeliers or hanging light fixtures as they may interfere with the draping fabric and lighting.

  • ALLERGENS:   We ask that the tents be accommodated in a smoke and pet free environment during your visit.  Failure to provide may result in additional cleaning fees.  As an additional safety precaution, we also request that any snacks that children may enjoy in and around the tents are free of nuts.  Please notify in advance if your guests have any allergies we should be aware of.

  • HIRE PERIOD:  All party hire times are for 20-24 hour hire period unless otherwise arranged between both business and customer.  The customer and business will agree on time for both delivery and collection of hire equipment. If the customer fails to be present at scheduled times, a late fee may occur.

  • TRAVEL FEE: for parties of $250 and over, Pop Up Party provides free delivery and set up to addresses within 30km of L7G postal code. Delivery fees are assessed based on suggested (toll free) routes from our warehouse location (L7G 3P3) to your location on googlemaps.com

  • Deliveries outside 30 km delivery area are subject to a delivery charge of $2 per km for every km over 30km 

  • If your pre-tax party total is under $250, you will be charged $2/km delivery fee from L7G 3P3. 

  • Apartment and condominium units that require elevator access generally require longer set-up times and/or increased staff and are subject to an additional $75 fee.

  • DELIVERY, SET UP AND DURATION: Set up date will be mutually agreed upon and determined in advance of event.  Timing is first come first serve and could be between 10 and 4 on the day of your event. We set up as quickly as possible but, please expect 60 minutes (we often finish much quicker) for a party of 5 and up to 2 hours for larger parties.  Please assure that an adult is home and that there is parking close to the entry door. We kindly request that no guests are present during set-up as it can greatly affect set up time and the duration of your party.

  • COLLECTION:  Our team will arrive on collection day at a mutually agreed time frame, usually between 10am and 4pm.  Prior to collection, party host and Pop Up Party team member will inspect the tents and accessories to see if there are any issues that have arisen with regard to excessive damage or soiling.    

  • Delivery, assembly, styling, collection and general laundering are included in the hire cost.  Excessive damage and/or laundering will result in additional fees.

  • All prices are subject to change, however prices quoted at time of booking will always be honoured.

Tel: 416-707-6609


© 2018  Pop Up Party


Halton Hills

Ontario, Canada

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