TERMS OF SERVICE | Pop Up Party

Terms & Conditions for Pop Up Party hire

DEPOSIT AND BOOKING: All Pop Up Party bookings require an upfront $200 deposit at time of booking to secure desired date and number of tents, remaining balance will be invoiced and due 10 days prior to sleepover date. Payments can be made by etransfer to: info@popuptheparty.com Please note the name you placed booking under and the date of your event in the transfer.
Cancellations/change of dates made up to 21 days prior to event will receive full refund of deposit. Cancellations/change of dates made within 21 days of event will not receive refund but will be able to use deposit towards another date (based on availability). Cancellations/change of date made within 10 days of party will lose deposit.
ADDITIONAL GUESTS: Changes to number of guests and add-on activities can be made up to 10 days prior to event (based on availability).
FEWER GUESTS: You may (without penalty) adjust number of guests up until 10 days before event. Should you require less than 4 (our delivery minimum), a delivery charge will be added.
FINAL PAYMENT: All outstanding balances are due after you receive final invoice 10 days prior to your event.
LIABILITY: It is the responsibility of the customer to take duty of care and always supervise children with hire/purchased equipment and items. Diligence must be taken with younger children on the customer’s premises as Pop Up Party hire equipment is not suitable for children under the age of 5 years. Pop up Party is not responsible for injury or damage caused to property from use of our equipment. Pop Up Party assumes no responsibility or liability for accidents, damage or injury caused during your party or after.
SPACE: Before you book your Pop Up Party, please make sure you have enough room and a clean safe area for the kids to stay. If there is any furniture to be moved, please do so in advance of our arrival for set-up. Our standard pop up tents are approximately 4 feet tall, 3 feet wide and 5.5 feet long. Our XL tents (outfitted with twin mattresses) are 6 feet tall, 4 feet wide and 6.5 feet long. We can arrange the tents in many ways however, it is the hosts responsibility to make sure that the room will accommodate the tents and guests. Our canopy measures up to 6.5 feet wide by 6 feet tall by 10-14 feet long (depending on the size and number of mattresses. For canopy rental, ceilings must be free of chandeliers or hanging light fixtures as they may interfere with the draping fabric and lighting.
ALLERGENS: The equipment must be accommodated in a smoke free environment. Failure to provide may result in refusal of service or WILL result in additional cleaning fee of $50/tent or replacement charge. As an additional safety precaution, we also request that any snacks that children may enjoy in and around the tents are free of nuts. Please notify in advance if your guests have any allergies we should be aware of.
HIRE PERIOD: All party hire times are for 20-24 hour hire period unless otherwise arranged between both business and customer. The customer and business will agree on time for both delivery and collection of hire equipment. If the customer fails to be present at scheduled times, a late fee may occur.
TRAVEL FEE: for parties of 4 or more guests and over, Pop Up Party provides free delivery and set up to addresses within 30km of 515 Main Street in Georgetown. Delivery fees are assessed based on suggested (toll free) routes from our warehouse location (L7G 3S9) to your location on googlemaps.com
Deliveries outside 20 km delivery area are subject to a delivery charge of $3 per km for every km over 30km
If your party is for under 4 guests, you will be charged $3/km delivery fee from L7G 3S9.
We are unable to accommodate parties that require elevator access at this time.
DELIVERY, SET UP AND DURATION: Set up date will be mutually agreed upon and determined one week in advance of event and could be between 9 and 5 on the day of your event. Every effort is made to assure your party is set-up at least 1 hour before your guests arrive. We set up as quickly as possible but, please expect 60 minutes (we often finish much quicker) for a party of 5 and up to 2 hours for larger parties. Please assure that an adult is home and that there is parking close to the entry door. We kindly request that no guests are present during set-up or pick-up.
COLLECTION: Our team will arrive on collection day at a mutually agreed time frame, usually between 11am and 6pm. Prior to collection, party host and Pop Up Party team member will inspect the tents and accessories to see if there are any issues that have arisen with regard to excessive damage or soiling.
Delivery, assembly, styling, collection and general laundering are included in the hire cost. Excessive damage and/or laundering will result in additional fees.
All prices are subject to change, however prices quoted at time of booking will always be honoured.
We love event planners! You get your own special T&C, please contact us for details.